Refund policy

RETURNS & EXCHANGES

Because of the intimate nature of many products sold by PLZ KEEP CUMING, we maintain strict return standards for the health, safety, privacy, and peace of mind of our customers.

Products intended to come into contact with the body or bodily fluids are not eligible for return or exchange, except when received defective, damaged, or incorrect. For health and hygiene reasons, these products cannot be restocked or resold after shipment.

Non-returnable products include, but are not limited to:

• Vibrators and dildos
• Anal toys, beads, and plugs
• Douche and enema products
• Cock rings, sleeves, and other penis or testicular products
• Gags, ropes, restraints, and similar intimate-use products
• Lingerie, underwear, and men’s intimate apparel
• Lubricants and massage oils
• Condoms and other personal-care products
• Body paints and similar consumable products

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Contact support@plzkeepcuming.com as soon as possible with your order number, product name, description of the problem, and photographs or video when reasonably necessary. Do not discard the product or packaging until our support team provides instructions.

An approved claim may be resolved through a replacement, refund, store credit, or other appropriate remedy.

CHANGE-OF-MIND RETURNS

We do not accept returns or exchanges of hygiene-sensitive or intimate merchandise because of change of mind, ordering the wrong size/style/color/product, no longer wanting the item, or personal preference after purchase.

ORDER CANCELLATIONS

Contact support@plzkeepcuming.com immediately if you need to cancel. Cancellation cannot be guaranteed once an order has entered fulfillment or shipped.

REFUNDS

Approved refunds are generally issued to the original payment method. Payment providers may require additional time to post the refund. Original and expedited shipping charges are generally non-refundable unless the refund results from an error attributable to PLZ KEEP CUMING or its fulfillment process.

FINAL SALE

Products identified as Final Sale are not eligible for ordinary return or exchange. This does not eliminate remedies that may otherwise apply to merchandise received damaged, defective, or incorrect.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Return Shipping Costs & Responsibilities

At PLZKEEPCUMING, we strive to ensure that every order arrives correctly and in satisfactory condition. Our return shipping policy is designed to provide a fair resolution for customers while maintaining the health, safety, and hygiene standards associated with our products.

Customer-Paid Returns

Customers are responsible for return shipping costs on approved returns involving:

• Changes of mind or personal preference.

• Incorrect products, sizes, or variations selected by the customer.

• Other customer-initiated returns unrelated to product defects, damage, or fulfillment errors.

All returns are subject to prior approval and our existing eligibility requirements. Certain products are non-returnable due to hygiene, safety, or final-sale restrictions.

Original shipping charges are non-refundable unless otherwise required by applicable law or expressly approved by PLZKEEPCUMING.

Defective, Damaged, or Incorrect Merchandise

If an item arrives defective, damaged, or different from what was ordered due to a fulfillment error, customers will not be responsible for return shipping costs associated with an approved claim.

Depending on the circumstances, PLZKEEPCUMING may provide:

• A replacement product at no additional cost.

• A refund to the original payment method.

• A prepaid return shipping label when a physical return is required.

• Another appropriate resolution agreed upon with the customer.

We may request photographs, videos, or additional information to verify the issue before approving a claim.

Customers should contact our support team promptly after discovering an issue, in accordance with the claim notification requirements outlined in this policy.

Return Authorization Required

All returns must receive prior authorization from PLZKEEPCUMING.

Customers must contact customer support and follow the return instructions provided before shipping merchandise.

Unauthorized returns may be refused. Customers should not send products to our business address or the original shipping address unless specifically instructed to do so.

We recommend using a trackable shipping service for customer-paid returns. Customers are responsible for ensuring that authorized return packages are properly packaged and shipped according to the instructions provided.

Hygiene Restrictions & Final Sale Products

Due to the intimate nature of many of our products, merchandise designated as non-returnable or final sale remains ineligible for ordinary returns or exchanges.

These restrictions include applicable intimate products, personal-care items, lingerie, lubricants, consumables, and other hygiene-sensitive merchandise identified elsewhere in this policy.

These restrictions do not eliminate customers' rights to seek appropriate remedies for defective, damaged, or incorrectly supplied products, or any rights provided under applicable consumer protection laws.

Additional Information

Return approval does not automatically guarantee a refund. All claims are evaluated according to the applicable return eligibility requirements, product condition, supporting documentation, and circumstances of the request.

PLZKEEPCUMING reserves the right to determine an appropriate resolution consistent with this policy and applicable law.